YLG is a chain of salons and spa that has been created around the concept of personalised beauty services. YLG Salon & Spa helps women unlock their beauty by creating a unique set of beauty treatments for every woman. The chain uses IT extensively to deliver its services. The first outlet opened in January 2009 and YLG now has 14 outlets in Bangalore. Its target for December 2010 is 40 outlets across Bangalore and other metros. YLG is a brand owned by R & R Salon Pvt. Ltd.
What makes YLG unique
- Personalisation. YLG believes that every woman is an original and deserves her own set of beauty treatments.
- Skin & Hair Profile: YLG beauty counsellors analyse a woman's skin and hair, noting type, texture and condition.
- Computerisation: This profile along with her photograph is computerised and stored on YLG's servers. Using the profile, YLG creates a beauty calendar specifically for her. Advanced face recognition software and on-line profile ensures that a customer is recognised at every Salon and gets the correct consistent service.
- Membership. YLG has developed membership options so that customers get personalised service to an extent unthinkable at any other salon, at a value which is unimaginable.
- Breakthrough products and services. YLG is committed to constant innovation to make customers' beauty regimens more effective and help bring about a dramatic change in beauty treatment. These innovations are also designed to work in manner that will make the experience at YLG Spa & Salon one-of-a-kind.
- Training of service providers. In order to ensure high quality of service, R & R Salon has also launched International Skin & Hair Academy (ISHA). ISHA runs diploma courses for freshers and skill-upgradation courses for beauticians and hair stylists in the industry. ISHA is associated with City & Guilds (London), CIBTAC (UK), L'oreal Professional and Matrix.
- Monitoring of customer experience. YLG has developed an unique and effective customer feedback system. Using touch screens, customers can rate the beauty service and the service provider on a simple five point scale - in just 10 seconds. Bills can be printed only after feedback is provided.
- Retailing beauty products. YLG offers its customers a range of hair and beauty products as well as accessories - leading brands sourced from India and overseas. The retail spaces are seamlessly integrated in the salon space - a first in the country.
For more information, please visit www.ylgindia.com
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Rahul Bhalchandra
Founder YLG, Salon and Spa |
Rahul, CEO and Founder YLG, founded India's fastest growing salon and spa in May 2008. He brings 17 years of experience in diverse industries such as Retail, dot.com and Manufacturing. He has proven expertise in turning around retail business (He spearheaded Health & Glow's growth into India's No.1 Health & beauty Chain) and brings high level domain expertise in the Health, Beauty & Wellness sector. He has exposure to best practices from International Retailers.
Prior to founding YLG, Rahul was Head - Wellness business for the Future Group. He built the Health & Beauty Category, set up the beauty salon chain "Star & Sitara" for the company. He was instrumental in setting up India's first Gym Chain in Malls in a JV with Talwalkars for the Future group. He has played a key role in bringing about the Sachin Tendulkar - Future Group initiative "Sach". Before Pantaloon, Rahul headed the retail business for Arvind brands where he managed brands such as Arrow, Lee, Wrangler and Excalibur. His entry in retail began as the Business Head of Health & Glow, which even today continues to be the most successful format of its kind in India. Rahul has also dabbled with dot.com as Business Head for e-RPG Cricket Portal. Rahul started his career with the RPG Group, working at RPG Cables and Ceat Ltd, in various marketing & sales responsibilities.
He is a Post Graduate from IIM Calcutta and has a B.Tech (hons) from IIT Kharagpur.
Rahul is married and has two children. Rahul enjoys music and traveling, swimming and playing badminton.
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