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MakeMyTrip is the pioneer of the Online Travel Industry in India. Founded by Deep Kalra in 2000, the company initially focused on the US-India travel market. In September 2005, MakeMyTrip.com launched its India operations and has been growing exponentially ever since, with annual growth rates in excess of 100%. The company achieved sales of INR 1500 crores in the f.y.e. March 2009. MakeMyTrip is the dominant market leader with over 50% market share.
When MakeMyTrip set up operations in India, the traveller had limited choice and was obliged to buy what the travel agent wanted to sell. Power lay in the hands of the travel agent and not the traveler. With the launch of its web site in 2005, MakeMyTrip empowered the Indian traveller by providing several choices and best-value services online. Today, the website is the most-visited travel website in the country. MakeMyTrip leads the market with innovative products and services, selling over 12,000 air tickets, 1000 hotel room nights and over 100 holiday packages daily, and enjoys a reputation for offering the 'best deals' in travel. It is the largest OTA (Online Travel Agent) in India and among the top 3 travel companies in the country.
To date, over two million customers have bought travel services from MakeMyTrip with best-deal assurance, along with unbeatable offerings like Money Back Guarantee, Lowest Airfare Guarantee and India's Lowest Prices. The key driver of the website's success is its proprietary technology and product positioning. MakeMyTrip.com connects real-time to all airlines systems using 'direct connects' and XML feeds, guaranteeing the lowest air-fares and real-time booking.
In 2007, MakeMyTrip added another dimension to its offering via full-service travel stores in several key cities to promote and sell high-involvement products like holiday packages. A first-of-its-kind search matrix enables effective hotel search and travel 2.0 components make online hotel reservation on MakeMyTrip a compelling proposition. Continuing with its focus on technology innovation, MakeMyTrip has also pioneered 'travel m-commerce' in India by offering the complete search and booking experience on the mobile.
The senior management team of MakeMyTrip comprises Deep Kalra (Founder & CEO), Keyur Joshi (Co-Founder & COO), Sachin Bhatia (Co-Founder), Rajesh Magow (CFO), Chetan Oberoi (CTO), Mohit Gupta (CMO) and Rajnish Kapur (CIO).
The Board of Directors include representatives from MakeMyTrip's investors i.e. SAIF, Helion Ventures Pvt. Ltd., Sierra Ventures & Tiger Global, besides 3 independent directors viz. Philip Wolf, Sanjeev Bikhchandani and Frederic Lalonde.
Services Offered
• Air Tickets: Search, compare and book tickets on any airline, including LCCs (Low Cost Carriers) and full service airlines
• Hotel Reservations: Real-time booking of over 1500 hotels at discounted tariffs
• Car/Taxi Bookings: Book a car at special prices for airport transfers and other trips
• Holiday Packages: Buy holiday packages within India or foreign holidays at great prices
• Road-trips: Myriad options for motor able trips from all large cities; with interactive maps
• Weekend Breaks: Thousands of options for short stay holidays at all price points
• MakeMyTrip.com offers B2B services too. Local agents around the world can access the above products through its extranet, IndiaAhoy.com.
• The Corporate Travel Desk services leading companies like Infosys Technologies Inc, Indian School of Business and Sonata Software Inc. among others.
Growth
MakeMyTrip.com has projected a turnover of Rs. 600 Crores (USD 130 Million) in current fiscal year, which is a 200% growth from last year's registered sales of Rs. 200 Crores (USD 42 Million). They are also all set to acquire 1 million customers in 2007. MakeMyTrip.com has over 450 employees on board and offers 24x7 customer service.
Customer Support
All operations of MakeMyTrip.com are supported by their 24x7 customer care centre. Prospective travelers and customers can call toll-free numbers in the US (1800-India-10), India (1800-11-8747) or can chat online with the Travel Consultants to seek assistance for their travel needs. This world-class, 350-seat call centre is located at New Delhi.
Management
Deep Kalra, Founder & CEO, started the company in April, 2000. A professional turned entrepreneur, he has previously held senior management positions with GE Capital and ABN AMRO BANK. The top management team also includes Keyur Joshi (Co-Founder & Chief Operating Officer), Sachin Bhatia (Co-Founder & Chief Marketing Officer) and Rajesh Magow (Chief Financial Officer).
The board of directors includes eminent experts: Mr. Philip C. Wolf, globally renowned travel guru, Sanjeev Aggarwal, Managing Director, Helion Ventures Pvt. Ltd, Tim Guleri, Managing Director, Sierra Ventures, Mr. Sanjeev Bhikchandani, Founder and CEO-Naukri.com and
Mr. Frederic Lalonde, ex-Expedia and a travel industry veteran.
Contact Information
India - MakeMyTrip (India) Pvt. Ltd.
81/1, Adhchini, Sri Aurbindo Marg,
New Delhi-110 016
Tel: +91 11 2656 6867
Fax: +91 11 2652 1471
Toll-Free: 1800-11-8747 (Flights), 1800-11-8687 (Holidays)
USA - MakeMyTrip.com Inc.
40W, 37 Street, Suite 1105,
New York, NY 10018
Tel: +1 212 760 1511
Fax: +1 212 656 1303
Toll-Free: 1-800-INDIA-10
Contact Person:
Jessy + 91 124 439 5106; jessy.mammen@makemytrip.com
For more information, please visit www.makemytrip.com
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Deep Kalra,
Founder & CEO, MakeMyTrip.com |
Deep is the pioneer of Online Travel in India. His company, MakeMyTrip.com
is the dominant player in the travel industry and also the largest ecommerce
business in India. Deep established the company in April 2000 by drawing on
his experience from successful stints at GE Capital, AMF Bowling Inc. and
ABN AMRO Bank.
Under his stewardship, MakeMyTrip.com has grown rapidly to become the
largest online travel agency in India and also one of the largest travel
companies in the country. The company is on track to achieve sales of Rs.
2500Cr. and revenues of Rs. 225Cr. in the current fiscal.
Deep is a member of the Executive Council of Nasscom and chairs the
Nasscom Internet Working Group. He is also a Charter Member of TiE (The
Indus Entrepreneurs) and serves on the Board of TiE New Delhi. Deep is a
member of CII's Tourism sub-committee and a regular speaker at internet
and travel conferences. He currently serves as an Independent director on
IndiaMart.com, a leading B2B website. Deep is a founding member of "I am
Gurgaon", an NGO focused on the improving the quality of life in Gurgaon.
Deep holds an MBA (PGDM) degree from the Indian Institute of Management,
Ahmedabad (1992) and a Bachelor's Degree in Economics from St. Stephen's
College, Delhi (1990).
Deep's interests include adventure sports, swimming, yoga, quizzing and
travelling to places off the beaten path.
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